Warranty and Return Policy

You may request a return for products purchased from the Mers Silk online store in accordance with the return conditions outlined below.

Return requests must be submitted within 14 days from the date the product is delivered to you.

1. Submitting a Return Request

To return one or more products, you must first submit your return request by contacting us at info@merssilk.com.

Please include the following information in your return request:

• Full name

• Order number

• Name of the product or products you wish to return

• Reason for your return request

If you would like to exchange a product, please clearly write your exchange request on your invoice before sending the product back to us. You must also specify the product and size you would like to receive in exchange.

Hygiene Products

For hygiene reasons, panties, thongs, and bodysuits cannot be returned or exchanged.

2. Packaging the Product

Please securely package the product or products you wish to return, preferably in their original packaging.

Returned products must:

• Be unworn and unused

• Be unwashed

• Have all original tags attached

• Be free from stains, odors, makeup marks, or any signs of use

• Have no damage to the product or its packaging

The name of the product you wish to return, your order number, and your return or exchange request must be clearly stated on your invoice.

Please place your invoice inside the package together with the products and ensure that the package is securely sealed to prevent damage during transportation.

Return requests for incomplete, used, damaged products, or products that do not meet the return conditions may be rejected following our quality control inspection.

3. Sending Your Return

You may take your return package, together with your invoice, to your nearest Yurtiçi Kargo branch.

Simply provide the Yurtiçi Kargo representative with the following Mers Silk return code:

Return Code: 1086000604

Before handing your package over to the courier, please ensure that all products are securely packaged.

4. Return and Refund Process

All return packages received by Mers Silk are inspected by the Mers Silk quality control team.

If the products meet the return conditions and your return request is approved, the refund will be issued to the original payment method used when placing the order.

In accordance with applicable legislation, refunds will be processed within a maximum of 14 days from the date your withdrawal notification is received by Mers Silk.

Depending on the processing times of your bank or payment provider, the time required for a refund issued by Mers Silk to appear in your account or on your card may vary.

Refunds may not be issued for products that do not meet the return conditions. In such cases, the customer will be informed accordingly.

Order Cancellation

For orders that have not yet been handed over to the courier and are still in the preparation stage, you may contact Mers Silk Customer Service to request an order cancellation.

Orders that have already been handed over to the courier cannot be cancelled. In this case, once you have received your order, you may submit a return request in accordance with the return conditions outlined above.