Shipping and Delivery

At Mers Silk, we safely deliver your orders to many destinations across Türkiye and around the world.

Below, you can find detailed information regarding order preparation, dispatch, and delivery processes.

Order Preparation and Dispatch Time

Your order will enter the preparation process once your payment and bank authorization have been successfully completed.

Standard orders will be handed over to the courier company within a maximum of 10 business days from the order date.

Weekends and public holidays are not considered business days. Orders placed after business hours on Friday, during weekends, or on public holidays will begin processing on the next business day.

Once your order has been handed over to the courier company, your tracking information will be sent to you via SMS and/or through the contact details provided when placing your order.

Personalized Embroidered Orders

Products featuring names, initials, dates, or custom embroidery and personalization requested by the customer are individually prepared to order.

Personalized embroidered orders will be handed over to the courier company within a maximum of 7 business days from the order date.

Personalized products, including items featuring embroidery, names, initials, dates, or other custom details, cannot be returned or exchanged unless the product is defective or faulty.

The customer is responsible for ensuring the accuracy of all names, initials, dates, and other personalization details provided when placing the order.

Shipping and Delivery Process

Orders within Türkiye are delivered to the address provided by the customer through our contracted courier partner, Yurtiçi Kargo.

Once your order has been handed over to the courier company by Mers Silk, delivery times may vary depending on your city and region.

Delivery times may be affected by circumstances beyond Mers Silk's control, including courier operational processes, regional demand, weather conditions, and public holidays.

Unsuccessful Delivery Attempts

If the courier is unable to find you at the specified delivery address, your package may be redirected to the relevant Yurtiçi Kargo branch serving your area.

You must collect your package from the relevant branch within the collection period specified by the courier company.

Packages that are not collected within the specified period may be returned to Mers Silk by the courier company.

If an order is returned to Mers Silk because the customer fails to collect the package or provides incomplete or incorrect address information when placing the order, any additional shipping costs incurred for resending the order will be the customer's responsibility.

Stock Availability

If any product included in your order is unavailable or an issue arises regarding stock availability, Mers Silk Customer Service will contact you.

You will be informed of the estimated date on which the product is expected to become available again.

If the ordered product cannot be supplied or the order cannot be fulfilled, the customer will be informed accordingly and the amount paid for the relevant product will be refunded to the original payment method used for the purchase.

Accuracy of Delivery Information

The customer is responsible for ensuring that the delivery address, telephone number, and contact information provided when placing the order are complete and accurate.

Mers Silk cannot be held responsible for delivery delays resulting from incomplete or incorrect delivery information.

If any issue related to your order arises due to Mers Silk, you will be contacted using the contact information provided when placing your order.

International Deliveries

Mers Silk offers international shipping to many countries around the world.

Delivery times for international orders may vary depending on the destination country, courier company, customs procedures, and local logistics processes.

Customs duties, import taxes, and any country-specific additional charges that may apply to international shipments are determined in accordance with the laws and regulations of the destination country.

Shipping & Delivery

Delivery

We ship worldwide.

Cargo Delivery Conditions

Orders placed until 16:30 on weekdays are delivered within 7 to 9 business days.
Orders placed after 16:30 on Friday and on the weekend are processed on Monday. Delivery time is 7 to 9 business days.
As soon as your product is shipped, your cargo tracking number will be sent to you as SMS.
Delivery time for personalized, embroidered orders is 10 - 15 business days.
When the Yurtiçi Kargo Cargo branch you are connected to brings your package to you, if it cannot find you at your address at that moment, it leaves a note on the door. In this case, you must pick up your package from the cargo branch in the note within "3 days". If you cannot receive it within three days, your package will be returned to us.

The delivery time of your personalized orders is 10 to 15 business days. Unless the product is faulty, it cannot be exchanged or returned.

Since this timing may vary depending on the transportation of your settlement and logistics company to that region, merssilkworld.com undertakes to send it within 15 business days at the latest.

Shipping and Delivery

Your orders will be delivered to the cargo within 3 business days after the bank approval is received. Depending on the distance of the delivery address to Istanbul, the cargo company will deliver your order to you within 1-3 days.

In case of a mishap caused by us, you will be notified based on your membership information. Therefore, it is important that your membership information is complete and correct. Delivery is not made on holidays and holidays.

All of the products you have selected will be delivered to you by the cargo companies we have contracted with.

The products you have purchased will be notified to you with a confirmation e-mail. If any of the products you have selected is not available in stock, an e-mail will be sent to you and you will be notified of the date when the product will first enter the stocks.

If the product you have paid for online is out of stock, there is a waiting period of at least 4 (Four) and at most 7 (Seven) days. If the product cannot be given to the consumer between these dates, the payment will be refunded to the consumer.

SHIPPING AND DELIVERY TERMS

Your orders are delivered to cargo on 5-7 BUSINESS DAYS business days after bank approval is received. After receiving the product from the cargo company can realize delivery within 1-3 business days anywhere in Turkey.

In case of any mishap that may occur, you must fill in your information in the membership agreement completely and in the most accurate way. We will return to you in the fastest way possible.

Your products will be delivered to you in the safest way by YURTİÇİ KARGO, with which we have an agreement. The cargo of the cargo owners who cannot be found at the address will be returned to the Yurtiçi Kargo branch you are connected to. You must pick up within 3 business days.

If any of the products you have selected is not available in stock, an e-mail will be sent to you and you will be notified of the date when the product will first enter the stocks.

If the product you have paid for online is out of stock, there is a waiting period of at least 4 (Four) and at most 7 (Seven) days. If the product cannot be given to the consumer between these dates, the payment will be refunded to the consumer.